All customersAccount C-1236
PH
Trade account · Care home
Primrose House Care Home
Stoke-on-Trent ST1·account since 2026·Megan Stokes, Home manager·rep Nadia Webb
Phones the order in, priced at Band B. 67% of its credit limit in use.
Last 3 weeks
Orders21 way in
Delivered£729ex VAT
Margin29.6%at their own prices
Owed£2,190£869 overdue
Applied to every order from Primrose House Care Home
Whatever way it arrives, each line is priced, checked and routed by these rules before anyone touches it.
Priced atBand B, 12% off listNo contract prices. Never below the margin floor.Credit£2,190 of £3,250£1,060 left before orders hold
Terms30 days end of monthInvoices post to Xero at 18:00 on the delivery day, from what was signed for. Nothing re-typed.
Orders byPhoneKeyed once by the order desk during the call; priced and checked as each line is typed.No portal login, and none needed.
DeliveredPallet carrier, WednesdaysNext: Wed 21 Oct if ordered by 15:00 today.
If a line is shortSend what is there, back-order the rest
Orders · last 3 weeks and booked ahead, every way in
2 orders| Order | Reference | Delivery | Lines | Value | Status |
|---|---|---|---|---|---|
SO-48069 6 Oct 08:04 | Phoned by Megan | 7 Oct Pallet, drop 3 | 7 | £342.93 | Invoiced |
SO-47812 29 Sep 08:28 | Phoned by Megan | 30 Sep Pallet, drop 4 | 7 | £386.22 | Invoiced |
Their prices
What they buy, at their own rate today. Band B on every line.
| Product | Bought | List | Their price | How | Margin |
|---|---|---|---|---|---|
Disposable aprons on a roll, White APR-W · 5 x 200 aprons | 8 | £27.20 | £23.94 | Band B | 29.0% |
Toilet roll, 2-ply 320 sheet TR2 · 36 rolls | 8 | £24.65 | £21.69 | Band B | 29.0% |
C-fold hand towel, white 2-ply HTC · 2,400 sheets | 5 | £34.40 | £30.27 | Band B | 29.0% |
Antibacterial hand soap 5L SOAP-AB · 2 x 5L | 4 | £20.80 | £18.30 | Band B | 31.1% |
Sanitary disposal bags SNB · 1,000 bags | 3 | £25.85 | £22.75 | Band B | 33.2% |
All-purpose cloths, Blue CLT-C-B · 50 cloths | 2 | £8.05 | £7.08 | Band B | 35.0% |
Pedal bin liner, white PBL · 1,000 liners | 2 | £18.90 | £16.63 | Band B | 29.0% |
Black refuse sack, Heavy duty SCK-H · 200 sacks | 1 | £27.15 | £23.89 | Band B | 26.7% |
Invoices
Posted to Xero from delivered orders. Tap one for its history.
| Invoice | Order | Total | State |
|---|---|---|---|
INV-35077 7 Oct 2026 | SO-48069 | £411.52 | Due 30 Nov |
INV-34839 30 Sep 2026 | SO-47812 | £463.46 | Due 31 Oct |
INV-34131 9 Sep 2026 | Earlier order | £446.86 | Due 31 Oct |
INV-33639 26 Aug 2026 | Earlier order | £354.20 | 15 days over |
INV-32918 5 Aug 2026 | Earlier order | £514.38 | 15 days over |
INV-32678 29 Jul 2026 | Earlier order | £518.08 | Paid 25 Sep |
INV-32433 22 Jul 2026 | Earlier order | £340.65 | Paid 29 Sep |
INV-32195 15 Jul 2026 | Earlier order | £360.62 | Paid 2 Oct |
Nothing here: every invoice is paid.
Credit and balance
Credit control →£2,190.42
owed on 5 invoices
Current£1,321.84
1 to 30 days over£868.58
31 to 60 days£0.00
61 to 90 days£0.00
Over 90 days£0.00
Open orders, not yet invoiced£0.00
Credit used (owed plus open)£2,190
Credit limit£3,250
Terms30 days end of month
67% of the limit in use
Chasing and payments
Statement emailed showing everything overdue
Yesterday 07:00 · Auto
Reminder emailed with a copy of INV-32918
7 Oct 07:00 · Auto
Paid £360.62 by BACS for 1 invoice
2 Oct 08:07 · Bank
Paid £340.65 by BACS for 1 invoice
29 Sep 12:58 · Bank
Paid £518.08 by BACS for 1 invoice
25 Sep 08:21 · Bank
Their usual order
8 lines, £401.97 ex VAT at their prices
Disposable aprons on a roll, WhiteIn stock, £23.94 a case4 x£95.76Toilet roll, 2-ply 320 sheetIn stock, £21.69 a case5 x£108.45C-fold hand towel, white 2-plyIn stock, £30.27 a case3 x£90.81Antibacterial hand soap 5LIn stock, £18.30 a case2 x£36.60Black refuse sack, Heavy dutyIn stock, £23.89 a case1 x£23.89Pedal bin liner, whiteIn stock, £16.63 a case1 x£16.63All-purpose cloths, BlueIn stock, £7.08 a case1 x£7.08Sanitary disposal bagsIn stock, £22.75 a case1 x£22.75
Sent by phone most weeks; read and priced like this without anyone re-typing it.
Delivery
cut-off 15:00 the working day beforePrimrose House Care HomeStoke-on-Trent ST1 · 01632 960845Pallet carrier (next-day pallet) · WednesdaysNextWed 21 Oct
Contact
Orders contactMegan Stokes
RoleHome manager
Phone01632 960845
RepNadia Webb, on leave to Mon 19 Oct
Account since2026
Ways in, 3 weeksPhone